24/7 Personal Geriatric Nurse Care Manager
Nurses trained and experienced in home care are your personal “Care Champions,” actively overseeing your personal well-being. They educate, support and help you manage a tailored care plan by coordinating personalized services from nursing, therapists to handymen to even financial planners. You can access your Care Manager 24 hours a day, seven days a week.
Disease Management
Specialized programs for Alzheimer’s, Chronic Obstructive Pulmonary Disease (COPD) and Parkinson’s Disease have been designed for Bliss by national experts in care management. Each program specifically addresses the physical and emotional issues relevant to seniors. The RN and the family physician monitor each program to check the progression and make timely changes as needed.
24/7 Care Coordination and backup from Centralized Operations
Your Bliss Care Manager has an eagle eye while your Care!Community members deliver care. All activity on the care schedule is reported to you and the physician. The Bliss Command Center is there for you 24/7 to coordinate logistics during any unforeseen emergencies. Overnight care and backup for situations like respite periods, vacations and travel are additional considerations included in your care planning.
Web based technology for coordination and immediate access on any smart phone
BlissCONNECT™ is a web based integrated care coordination system that gives you complete visibility and access to care schedules, care plans and financial statements, any time. All information is HIPAA compliant, secured with 256-bit encryption, and can be accessed by any web enabled device including smart phones such as the iPad, iPhone, and Blackberry.
One predictable weekly bill consolidating Medicare, Private Pay & Long Term Insurance
Most often Medicare and private insurance plans don’t cover the entire home care cost, so it needs to be supplemented by private payments. Families often suffer unexpected costs and unnecessary billing and collection activities. Bliss consolidates all payments into one weekly invoice, broken out by type and date so you can easily budget and track expenses. BlissCONNECT™ even enables you to split private payments if several family members want to share the cost of care.
Care!Community: a unified network linking all contributors to your wellbeing
Bliss coordinates the involvement of family, friends, volunteers and even charity groups in your care plan. You preselect your care teams by roles and information on certifications, skills and resources. You will never find yourself alone when you need help the most. Using some familiar faces and volunteers you can reduce private duty costs by 20-30%.
Hundreds of professional, certified caregivers, from RNs to drivers
Each member is carefully selected for nursing and personal skills and qualified through background checks. Caregivers are constantly peer-mentored and trained for superior performance. You can choose caregivers according to your personal preference- by skills, location, personal hobbies and even their working styles.
Medication management, reminders and oversight
During care transitions, Bliss reviews and reconciles all medications to establish a daily regimen. Both technology tools and caregivers double check and remind; each dose is correct and on time.
Constant feedback & communication
Caregivers, like any professionals, grow when they understand how they’re doing. They know what behaviors to expand, what to change and how their actions impact others. This is crucial when your workplace is some one’s home. A vital part of Bliss’ integrated care philosophy is feedback for the development of caregivers. It comes in often from family members and colleagues. Our RN Care Manager spends significant time to review the feedback and realign the care. Our service improvement system is unique; we act on feedback with coaching and mentoring to address issues while they are small and easy to fix. This innovation ensures we track any changes in patient or family needs and our caregivers continue building their skills.
Consolidated medical records and care plans
Seniors receive care from different providers—primary physicians, specialists, hospitals, emergency facilities—so Bliss keeps a complete updated medical record on your behalf of all prior care to make it easier when making health-related decisions. All information is secured under strict supervision of staff nurse, and is available to you at any time. With proper authorization, we help you manage, understand or even transfer care records. You have access which prevents duplication of services.
Local networks of senior service providers
BlissCONNECT™ has networks of senior resources - lawyers, realtors, financial planners, insurance agents and other businesses- all rated and vetted through Bliss’s background check process. Certified, experienced and knowledgeable, these resources assist you in keeping your loved one’s estate and assets safe and secure.
Education, support group and counseling
BlissCONNECT™ offers tools and resources focused around your own needs while you care for your loved ones. Besides working for the patient’s well-being, the Bliss Case Manager assists you with personal counseling. Bliss also routinely arranges for support groups and social gatherings with primary caregivers who are undergoing very similar situations. Finally, Bliss Forum has a library of 1000’s of pre-screed articles, videos, and blogs from national experts and public sources to keep you educated and informed.